Abtrace Support Portal

Everything you need to begin using Abtrace for the first time - from creating an account, joining your organisation, to initial setup and onboarding.

How to use the Patient View, interpret tasks, and understand patient-specific recommendations.

Everything you need to know about the messaging functionality.

How to use the Population View for filtering, segmenting, and bulk actions.

How to automate and customise your patient recalls.

How to set up, send, and use self‑booking links.

How to use Patient Questionnaires and details on each questionnaire.

How patients interact through the portal by booking and responding to questionnaires.

How to use the Optimisation View and action recommendations.

Dashboards and performance analytics in the Proactive Monitoring Tool and the User Management Portal.

Understanding rules and how to customise the PMT to suit your practice's Clinical needs and Local requirements.

Manage users, permissions & practice-level configuration

Install, configure, update, and connect Abtrace with your EMIS or SystmOne

Fix common issues and understand error messages.

Need help? Contact the Abtrace team, send feedback, or report an issue.