---
title: Abtrace Support Portal
description: Abtrace Support Portal
---

[Skip to content](https://help.abtrace.co#main-content)

[![abtrace-logo-colour@2x-3.png\]](https://help.abtrace.co/hs-fs/hubfs/abtrace-logo-colour@2x-3.png?width=124&height=60&name=abtrace-logo-colour@2x-3.png)](https://help.abtrace.co/?hsLang=en)

Open main navigation

Close main navigation

- [Go to abtrace.com](https://www.abtrace.com/)

[Go to abtrace.com](https://www.abtrace.com/)

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

### [Getting started Everything you need to begin your Abtrace journey - from creating an account, initial setup to onboarding.](https://help.abtrace.co/getting-started?hsLang=en)

- [Getting started](https://help.abtrace.co/how-do-i-create-an-account?hsLang=en)

[See more](https://help.abtrace.co/getting-started?hsLang=en)

### [User Management Portal Manage users, roles, and practice-level settings. This section covers permissions, configuration and administrative functions.](https://help.abtrace.co/user-management-portal?hsLang=en)

- [User Management Portal](https://help.abtrace.co/about-the-user-management-portal?hsLang=en)

[See more](https://help.abtrace.co/user-management-portal?hsLang=en)

### [Proactive Monitoring Tool Learn how to use the Proactive Monitoring Tool to track patient care, gain population insights and drive decisions with analytics.](https://help.abtrace.co/proactive-monitoring-tool?hsLang=en)

- [Overview of Patient View ](https://help.abtrace.co/introduction-to-the-patient-view?hsLang=en)

[See more](https://help.abtrace.co/proactive-monitoring-tool?hsLang=en)

### [Automated Recalls Set up and manage automated recalls to prompt patients for follow-up care, reviews and routine monitoring.](https://help.abtrace.co/automated-recalls?hsLang=en)

- [Setting Up Automated Recalls](https://help.abtrace.co/automated-recall?hsLang=en)

[See more](https://help.abtrace.co/automated-recalls?hsLang=en)

### [Patient Engagement Support patient communication and engagement through messaging, recalls and structured information gathering.](https://help.abtrace.co/patient-engagement?hsLang=en)

- [How do Patient Questionnaires work?](https://help.abtrace.co/questionnaires?hsLang=en)

[See more](https://help.abtrace.co/patient-engagement?hsLang=en)

### [Troubleshooting Fix common issues and understand error messages, covering account access, login, and the tool itself.](https://help.abtrace.co/troubleshooting?hsLang=en)

- [Abtrace is blocked from using your Health and Social Care Network](https://help.abtrace.co/error-abtrace-is-blocked-from-using-your-health-and-social-care-network?hsLang=en)

[See more](https://help.abtrace.co/troubleshooting?hsLang=en)

### [Contact us Need help? Contact the Abtrace team, send feedback or report an issue.](https://help.abtrace.co/contact-us?hsLang=en)

- [Get in touch](https://help.abtrace.co/additional-support?hsLang=en)

[See more](https://help.abtrace.co/contact-us?hsLang=en)

[![abtrace-logo-colour@2x-Sep-24-2025-07-33-42-6579-AM](https://help.abtrace.co/hs-fs/hubfs/abtrace-logo-colour@2x-Sep-24-2025-07-33-42-6579-AM.png?width=130&height=63&name=abtrace-logo-colour@2x-Sep-24-2025-07-33-42-6579-AM.png "abtrace-logo-colour@2x-Sep-24-2025-07-33-42-6579-AM")](http://abtrace.co)