--- title: Abtrace is blocked from using your Health and Social Care Network description: When you open the User Management Portal, your browser may display a pop-up asking whether the site is allowed to access your local network. --- [Skip to content](https://help.abtrace.co/error-abtrace-is-blocked-from-using-your-health-and-social-care-network#main-content) [![abtrace-logo-colour@2x-3.png\]](https://help.abtrace.co/hs-fs/hubfs/abtrace-logo-colour@2x-3.png?width=124&height=60&name=abtrace-logo-colour@2x-3.png)](https://help.abtrace.co/?hsLang=en) Open main navigation Close main navigation - [Go to abtrace.com](https://www.abtrace.com/) [Go to abtrace.com](https://www.abtrace.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Abtrace Support Portal](https://help.abtrace.co/?hsLang=en) 2. [Troubleshooting](https://help.abtrace.co/troubleshooting?hsLang=en) 3. [Network & connectivity](https://help.abtrace.co/troubleshooting?hsLang=en#network-connectivity) # Abtrace is blocked from using your Health and Social Care Network **Jump to:** [Why am I seeing this message?](https://help.abtrace.co/error-abtrace-is-blocked-from-using-your-health-and-social-care-network#why-am-i-seeing-this-message) [Resolve the issue in Microsoft Edge](https://help.abtrace.co/error-abtrace-is-blocked-from-using-your-health-and-social-care-network#microsoft-edge-fix) [Resolve the issue in Google Chrome](https://help.abtrace.co/error-abtrace-is-blocked-from-using-your-health-and-social-care-network#google-chrome-fix) ### Why am I seeing this message? The [User Management Portal](http://portal.abtrace.com/) requires permission to access your local network in order to connect to your **Health and Social Care Network (HSCN)**. If this permission is blocked, the portal may not load correctly and you may see one or more of the following errors: - Abtrace is blocked from using your Health and Social Care Network - Unable to load applications for user: Network Error - Unable to find the latest release of the tool: Network Error ### How to resolve the issue The steps required depend on the browser you are using. ### Microsoft Edge If you see the prompt below, additional configuration may be required in Microsoft Edge. ![](https://help.abtrace.co/hs-fs/hubfs/image-png-Aug-07-2026-08-52-48-1506-AM.png?width=658&height=595&name=image-png-Aug-07-2026-08-52-48-1506-AM.png) Follow these steps: 1. **Copy the link** provided in the pop-up. 2. **Paste** it into your browser address bar and press **Enter**. 3. Change **local network access checks** to **Enabled**. 4. **Restart** your browser. 5. Return to the User Management Portal. 6. Click the **lock icon** next to the **website URL**. 7. Set **local network access** to **Allowed**. 8. **Refresh** the page. Once local network access is allowed, the User Management Portal should load and function as expected. ⚠️**Important**: After enabling the broswer setting, you must allow **local network access** in the website permissions. Many users miss this step which prevents the User Management Portal from loading correctly.  **Prefer a guided walkthrough? Watch the video below:** ### Google Chrome Chrome users will see a pop-up similar to the example below: ### ![](https://help.abtrace.co/hubfs/image-png-Aug-07-2026-08-53-02-9582-AM.png) 1. Open the **page info** (lock/settings) icon in your browser address bar. 2. Allow **local network access** 3. **Refresh** the page. Once local network access is allowed, the User Management Portal should load and function as expected. #### Still having issues? If completing these steps does not resolve the issue, please submit a [Support Ticket](https://share-eu1.hsforms.com/1LsIJtoCxSz2dh5R0lHAm-Ac32gx) via our Web App. Alternatively, you can email us at [support@abtrace.co](mailto:support@abtrace.co).  - [Getting started](https://help.abtrace.co/getting-started?hsLang=en#main-content) - [Account & Installation](https://help.abtrace.co/getting-started?hsLang=en#account-installation) - [EMIS Setup](https://help.abtrace.co/getting-started?hsLang=en#emis-setup) - [SystmOne Setup](https://help.abtrace.co/getting-started?hsLang=en#systmone-setup) - [Compliance](https://help.abtrace.co/getting-started?hsLang=en#compliance) - [User Management Portal](https://help.abtrace.co/user-management-portal?hsLang=en#main-content) - [Users & Practice Configuration](https://help.abtrace.co/user-management-portal?hsLang=en#users-practice-configuration) - [Practice-level emails & reports](https://help.abtrace.co/user-management-portal?hsLang=en#practice-level-emails-reports) - [Rules Management](https://help.abtrace.co/user-management-portal?hsLang=en#rules-management) - [Analytics](https://help.abtrace.co/user-management-portal?hsLang=en#analytics) - [Proactive Monitoring Tool](https://help.abtrace.co/proactive-monitoring-tool?hsLang=en#main-content) - [Patient View](https://help.abtrace.co/proactive-monitoring-tool?hsLang=en#patient-view) - [Population View](https://help.abtrace.co/proactive-monitoring-tool?hsLang=en#population-view) - [Optimisation View](https://help.abtrace.co/proactive-monitoring-tool?hsLang=en#optimisation-view) - [Analytics View](https://help.abtrace.co/proactive-monitoring-tool?hsLang=en#analytics-view) - [FAQs](https://help.abtrace.co/proactive-monitoring-tool?hsLang=en#faqs) - [Automated Recalls](https://help.abtrace.co/automated-recalls?hsLang=en#main-content) - [Recall Guides](https://help.abtrace.co/automated-recalls?hsLang=en#recall-guides) - [Clinical Programmes](https://help.abtrace.co/automated-recalls?hsLang=en#clinical-programmes) - [FAQs](https://help.abtrace.co/automated-recalls?hsLang=en#faqs) - [Patient Engagement](https://help.abtrace.co/patient-engagement?hsLang=en#main-content) - [Patient Portal](https://help.abtrace.co/patient-engagement?hsLang=en#patient-portal) - [Messaging](https://help.abtrace.co/patient-engagement?hsLang=en#messaging) - [Questionnaires](https://help.abtrace.co/patient-engagement?hsLang=en#questionnaires) - [Troubleshooting](https://help.abtrace.co/troubleshooting?hsLang=en#main-content) - [Account & log in](https://help.abtrace.co/troubleshooting?hsLang=en#account-log-in) - [Common Errors](https://help.abtrace.co/troubleshooting?hsLang=en#common-errors) - [SystmOne](https://help.abtrace.co/troubleshooting?hsLang=en#systmone) - [EMIS](https://help.abtrace.co/troubleshooting?hsLang=en#emis) - [Network & connectivity](https://help.abtrace.co/troubleshooting?hsLang=en#network-connectivity) - [Contact us](https://help.abtrace.co/contact-us?hsLang=en) [![abtrace-logo-colour@2x-Sep-24-2025-07-33-42-6579-AM](https://help.abtrace.co/hs-fs/hubfs/abtrace-logo-colour@2x-Sep-24-2025-07-33-42-6579-AM.png?width=130&height=63&name=abtrace-logo-colour@2x-Sep-24-2025-07-33-42-6579-AM.png "abtrace-logo-colour@2x-Sep-24-2025-07-33-42-6579-AM")](http://abtrace.co) ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "contentUrl" : "https://20298561.fs1.hubspotusercontent-eu1.net/hubfs/20298561/video_assets/449425437928/inherited/web_optimized.mp4", "dateModified" : "2026-08-07T11:24:45.252Z", "duration" : "PT34S", "height" : 1080, "name" : "HSCN supademo video", "thumbnailUrl" : "https://20298561.fs1.hubspotusercontent-eu1.net/hubfs/20298561/HSCN%20supademo%20video.mp4/medium.jpg", "uploadDate" : "2026-08-07T11:24:40.026Z", "width" : 1816 } ```