🗨 Support

Frequently Asked Questions

• How can I exclude patients who are monitored in Secondary Care?
• Can I view patients that have already been sent a message and the date it was sent?
• How can I exclude patients from automated recalls who already have an appointment booked?
• What does the grey dot mean after the NHS number on some patients in 'Population' view?
• I have an email report/execution report to say a message was not delivered but the invite code has been added to the patients records
• How do I create a custom automated recall for patients of different age groups?
• Why am I seeing the message 'Exceeded maximum limit of patients to contact' in my Automation Execution report?
• What is the Difference between a Medication Review and Prescribing Review?
• Network, Messaging and Self-Booking link errors when working from home/laptop
• Can patients be excluded from Automated Recall
• Why is the practice receiving emails requesting appointments?
• How do I request extra rules and monitoring requirements to be added to the Proactive Monitoring Tool?
• How long do Appointment Booking Links stay active for patients?
• For practices with multiple sites, how can patients see which site booking options are at?
• Can you create blood test requests in Abtrace?
• What are the tick boxes next to the blood test recommendations?
• What is the difference between 'QOF Register' and 'Condition Review'?
• Why is my lipid monitoring not showing what I expect?
• Does Abtrace automatically exclude patients with multiple invites from QOF?
• Why does it seem like my cervical smears are being called in early?
• Troubleshooting SystmOne automated recall failures