Witnessed behaviour: The tool keeps saying "Patient not found" yet I have approved the device in systmOne.
Expected behaviour: The patient should pull through from SystmOne.
Cause: This is, more than likely, due to the encryption keys. The encryption keys used on the user's computer are different from the ones user on the Gateway computer. This makes the translation of the patient's NHS number unrecognisable for systmOne.
Resolution: Make sure to update the encyrption keys on the user's computer to match the ones on the Gateway computer. This should resolve the issue.