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Recall Execution: Unavailable Site (Appointment Booking)

A recall may fail with this error when a site configured for self-book appointments is no longer available in the EHR (EMIS or SystmOne). This can happen if the site has been renamed, removed, or is no longer accessible.

What you'll see

How to fix

  1. Open the Web App and select your organisation.

  2. Navigate to Automated Recalls.

  3. Select the affected recall.

  4. Under the Setup tab, review the selected site(s).

  5. Confirm the site still exists in the EHR.

  6. Remove or replace any deleted or renamed sites.

  7. Save the recall.

ℹ️ Note: After updating the recall configuration, the changes will take effect on the next scheduled recall run.

Still Having Issues?

If completing these steps does not resolve the issue, please submit a Support Ticket via our Web App. Alternatively, you can email us at support@abtrace.co.