---
title: "Recall execution error: Unavailable staff member (appointment booking)"
description: "Learn how to resolve the \"Unavailable Staff Member\" recall execution error by updating appointment booking staff members that have been renamed or removed."
---

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# Recall execution error: Unavailable staff member (appointment booking)

A recall may fail with this error when a staff member configured for self-book appointments is no longer available in the EHR (EMIS or SystmOne). This can happen if the staff member has been renamed, removed, or is no longer accessible.

### What you'll see

![](https://help.abtrace.co/hs-fs/hubfs/image-png-Aug-11-2026-08-28-24-4495-PM.png?width=670&height=113&name=image-png-Aug-11-2026-08-28-24-4495-PM.png)

An execution failure explaining that the recall was unable to message patients because a configured staff member no longer exists in EMIS or SystmOne. This happens when the staff member has been deleted or renamed in the EHR.

### How to fix

1. Open the [Web App](http://portal.abtrace.com/) and select your organisation.
2. Navigate to **Automated Recalls**.
3. Select the affected recall.
4. Under the **Setup tab**, review the selected staff member(s).
5. Confirm the staff member still exists in the **EHR**.
6. Remove or replace any deleted or renamed staff members.
7. **Save** the recall.

ℹ️ **Note**: After updating the recall configuration, the changes will take effect on the next scheduled recall run.

##### Still Having Issues?

If completing these steps does not resolve the issue, please submit a [Support Ticket](https://share-eu1.hsforms.com/1LsIJtoCxSz2dh5R0lHAm-Ac32gx) via our Web App. Alternatively, you can email us at [support@abtrace.co](mailto:support@abtrace.co).

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