Unable to login or reset password

When you create an account, you'll receive an email asking you to verify your email address by clicking a link. If this hasn't been done, you won't be able to log in to the User Management Portal or reset your password.

How to fix

1. Check your inbox and spam folder for the verification email.

2. Click the verification link to confirm your email address.

3. Still can't find it? See I did not receive a verification email for further steps.

Only having trouble logging in to the desktop Proactive Monitoring Tool?

Check your connected to the HSCN. For access to the User Management Portal and Proactive Monitoring Tool, your device will need to be connected to the HSCN, previously known as N3.

ℹ️ If you've followed the steps above and you're still not able to log in or reset your password, please contact us via our Web Portal and select Support Ticket, or email us directly at support@abtrace.co.