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Recall execution error: Unavailable slot type (appointment booking)

A recall may fail with this error when one or more appointment slot types configured for self-booking are no longer available in the EHR (EMIS or SystmOne). This can happen if a slot type has been renamed, removed, or is no longer accessible. 

What you'll see

 slot type error2

slot type error

An execution failure explaining that the recall was unable to message patients because a configured slot type no longer exists in EMIS or SystmOne. This happens when the slot type has been deleted or renamed in the EHR.

How to fix

  1. Open the Web App and select your organisation.

  2. Navigate to Automated Recalls.

  3. Select the affected recall.

  4. Under the Configuration tab, review the selected appointment slot types.

  5. Confirm the slot types still exist in the EHR.

  6. Remove or replace any deleted or renamed slot types.

  7. Save the recall.

ℹ️ Note: After updating the recall configuration, the changes will take effect on the next scheduled recall run.

Still Having Issues?

If completing these steps does not resolve the issue, please submit a Support Ticket via our Web App. Alternatively, you can email us at support@abtrace.co.