---
title: Can patients be excluded or removed from Automated Recalls?
description: You can exclude patients from receiving automated messages from Abtrace
---

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# Can patients be excluded or removed from Automated Recalls?

## You can exclude patients from receiving automated messages from Abtrace

**IMPORTANT:** If you choose to exclude a patient using the method below, they will be excluded from **ALL automated recalls** **that have this register in the exclusions**, both now and in the future.

Steps to Exclude a Patient:

1. **Confirm your decision**  
   Ensure you are certain that you do **NOT** want the patient to be automatically contacted by Abtrace.
2. **Enable the exclusion rule**
   
     - Go to the **Rules Management** section in the **User Management Portal (UMP)**.
     - Search for **‘exclude’** in the Register section.
     - Toggle on the exclusion rule you want to activate for your practice.

![](https://help.abtrace.co/hs-fs/hubfs/image-png-Aug-28-2025-08-51-51-2211-AM.png?width=670&height=439&name=image-png-Aug-28-2025-08-51-51-2211-AM.png)

   

         3.  **Add the exclusion code**  
              Add the code **Recall postponed (finding) – 185556008** to the patient’s record.

 

4\. **Exclude patients from specific recalls**

When building recalls in **Population View**, use the **Exclusions** box to exclude patients from specific recalls you create.

 

 

![image (9)](https://help.abtrace.co/hs-fs/hubfs/image%20(9).png?width=670&height=542&name=image%20(9).png)

NB: Just adding the code to the notes will not automatically exclude these patients, you also need to turn the rule on for your practice in the User Management Portal then add this register to the exclusions tab of the recall.

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