🛠 Troubleshooting / error messages

• I can't create an account, nhs.net email address needed
• I can't login or reset password
• I can't install the application
• I can't login to the Abtrace Proactive Monitoring tool
• I did not receive a verification email
• I have forgotten my password!
• "Patient not found" error (SystmOne users only)
• How to update the encryption keys? (SystmOne users only)
• The settings page is asking me for encryption keys. What are these and where do I find them?
• The page is blank / Wrong network error
• I did not approve the Abtrace Proactive Monitoring tool in TPP (SystmOne users only)
• A new application release is available. Preparing to shut down and restart...
• Checking for updates
• Connection refused - please ensure the SystmOne client is running
• Error fetching population
• No updates found.
• Patient has no clinical task
• Patient not found or has no relevant actions
• Patient task saved successfully
• 'The EHR Interface has not been correctly initialised. Please make sure your EHR is running and restart your Abtrace Monitoring Tool
• The password cannot be empty
• There was an error saving data Patient record may not have been updated correctly
• Data transfers are not consistent / are being blocked (SytsmOne)
• Extracts date format are wrong (SystmOne)
• The patient name is not displayed in the patient view (EMIS)
• Error rejecting recommendation: Error code: -179, Description: Access Denied
• Warning - Data update more than 7 days old