Extracts dates are in the wrong format (SystmOne)

In some cases, dates in the extracts we receive from a practice are in an unexpected format. This happens when the date settings for the Gateway user in SystmOne have been changed from the default.

To keep extracts working correctly, the Gateway user's date settings should remain unchanged.

To check these settings:

1. Log in to the Gateway computer and select User from the top menu bar in SystmOne
2. Select User Preferences
3. Select Dates from the list on the left
4. Check the date style settings match the following:
   • Day Style: 01
   • Month style: Jan
   • Year style: 2000
   • Divider: blank