Installing the Abtrace Proactive Monitoring tool does not require and administrative privileges. That means that you should be able to install the tool without any issues.
Nonetheless, some practices IT departments do not allow you to install unknown software. The error messages will vary, depending on the practice.
If this is the case, please contact them directly.
Some IT departments might need to go through a compliance exercise before whitelisting the application. Feel free to reach out to support@abtrace.co if this is the case.