---
title: I did not receive a verification email
description: Can you double check that the email did not land in your SPAM folder? If it is not there, reach out to support via the support portal or email us on support@abtrace.co.
---

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# I did not receive a verification email

## Usually caused by the email being delayed, filed to spam, or sent to the wrong address

If you've signed up or requested a verification email and it hasn't arrived, there are a few quick things to check before contacting us.

#### How to fix

1. **Check your spam or junk folder:** verification emails are sometimes filtered automatically, especially on NHS mail systems.
2. **Wait a few minutes:** delivery can occasionally be delayed, particularly during busy periods.
3. **Confirm the NHS email address is correct:** check the address you signed up with matches the one you're checking, including any typos.
4. **Search your inbox for "Abtrace"**: in case it's been filed into a different folder or rule automatically.

ℹ️ Need help? If you still haven't received it after checking the above, please contact us via our [Web Portal](http://portal.abtrace.com/) and select **Support Ticket**, or email us directly at [support@abtrace.co](mailto:support@abtrace.co).

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