This issue happens when you are working from home or from a laptop. Whilst you are connected to the HSCN, you are still seeing an error telling you "wrong network" OR some of the functionalities of the tool are not working correctly.
HSCN stands for Health and Social Care Network. It is a secure, high-performance, and scalable private network designed to support the exchange of healthcare data across various organizations within the NHS and the broader health and social care sector. Basically, a private network for the NHS, not accessible via the internet.
A lot of NHS services need your computer to be on the HSCN to work. Computers at a practice are usually de-facto on this private network and laptops (or devices used at home/outside the practice) can get onto the HSCN via a VPN.
When using a VPN to connect to the HSCN, your IT department has explicitly defined rules that say:
- When the traffic is coming from the tool X, go via this route (route that leads to the HSCN)
- For anything else (ie: any public website) go via this other route (route that leads to the internet)
If the Abtrace Proactive Monitoring tool is not working correctly when working from home, it might be because the traffic leaving the tool is not routed via the HSCN, rather it goes through the internet. Therefore, your computer is unable to communicate with out APIs (the bits that make our tool work).
To fix this, your IT department needs to explicitly tell the VPN that traffic from the Abtrace Proactive Monitoring tool needs to go via the HSCN. This sounds complex but it really is not that much effort. 😛
All you need to do is email support@abtrace.co, we will send you a list of our latest APIs, and then email this list to the IT department, asking them to make sure that traffic towards these addresses is routed via the HSCN. You might also want to CC us into the email, in case the IT department has any follow up questions.