A warning message will appear when 7 days have passed without a successful data upload to prevent out of date recommendations.
To arrange a new data upload, you will need to ensure:
- The gateway computer is turned on and logged into by an assigned user
- SystmOne is running on the gateway
- The Proactive Monitoring Tool is running on the gateway
Once the above is complete, the pipeline will reconnect, prompting a data upload. This is then processed overnight, removing the warning message the following day and restoring access to the Proactive Monitoring Tool.
If this does not resolve the issue, please reach out to us on support@abtrace.co