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❗ Troubleshooting
Fix common issues and understand error messages.
Account
SystmOne
- Data Status Warning
- Warning - Data update more than 7 days old
- Data transfers are not consistent / are being blocked (SystmOne)
- Extracts date format are wrong (SystmOne)
- Connection refused - please ensure the SystmOne client is running
- I did not approve the Abtrace Proactive Monitoring tool in TPP (SystmOne users only)
- The settings page is asking me for encryption keys. What are these and where do I find them?
- How to update the encryption keys? (SystmOne users only)
- "Patient not found" error (SystmOne users only)
- Troubleshooting SystmOne automated recall failures
EMIS
Proactive Monitoring Tool
- Patient has no clinical task
- Patient not found or has no relevant actions
- 'The EHR Interface has not been correctly initialised. Please make sure your EHR is running and restart your Abtrace Monitoring Tool
- There was an error saving data Patient record may not have been updated correctly
- Checking for updates
- No updates found.
- I can't login to the Abtrace Proactive Monitoring tool
- A new application release is available. Preparing to shut down and restart...
- Error fetching population
- Patient task saved successfully